omgbet Privacy Policy

📄 Introduction

This Privacy Policy ("Policy") describes how omgbet ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "the Player", "the User") who access or use the omgbet website at omgbet.onl and any related services, features, or products offered through the platform.

By registering an account, making a deposit, placing a bet, or otherwise using any part of the omgbet platform, you acknowledge that you have read and understood this Policy, and you consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the platform immediately.

omgbet is committed to handling personal data responsibly and in accordance with accepted data protection principles. We collect only the data we genuinely need to operate the platform safely and in compliance with our obligations, and we do not sell your personal information to third parties under any circumstances.

🔍 Privacy at a Glance

The following cards summarise the six most important privacy commitments omgbet makes to every player. Full details are provided in the sections that follow.

📥 Information We Collect

1.1 Information You Provide Directly

When you register an account, complete identity verification, contact our support team, or participate in promotions on the omgbet platform, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode).
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) and proof of address (utility bill, bank statement).
• Financial data: Payment method details including bKash account number, Nagad account number, Rocket number, Upay account, or other supported payment method identifiers. We do not store full payment credentials directly; these are handled by our payment processing partners.
• Account data: Username, password (stored in hashed form and never in plain text), account preferences, and communication preferences.
• Support communications: The content of any messages, emails, or live chat conversations you exchange with the omgbet support team.

1.2 Information Collected Automatically

When you access and use the omgbet platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features accessed, games played, bet amounts, session duration, click patterns, and navigation paths within the platform.
• Transaction data: Records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and wagering activity on your account.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS-level location data through the omgbet website.
• Cookie and tracking data: Information collected through cookies and similar technologies as described in the Cookies section of this Policy.

1.3 Information from Third Parties

In certain circumstances, omgbet may receive information about you from third parties, including identity verification service providers, fraud detection agencies, and payment processors. This data is used solely to verify your identity, protect the integrity of the platform, and comply with our obligations. We do not purchase marketing lists or receive data from social media platforms for advertising purposes.

⚙️ How We Use Your Information

omgbet processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each use.

2.1 Age and Responsible Gaming Compliance

A specific and mandatory use of your personal data — particularly your date of birth and identity documents — is to verify that you are at least 21 years of age before your account is fully activated. omgbet operates a strict 21+ policy across the entire platform. Identity data is also used to enforce self-exclusion requests and responsible gaming limits you have applied to your account.

2.2 Marketing Communications

omgbet will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, offers, and new games if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your preferences in the account settings panel or by contacting our support team at [email protected]. Opting out of marketing does not affect service-related communications (such as deposit confirmations and withdrawal notifications).

🤝 Sharing Your Information

omgbet does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited and specific circumstances:

3.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf to enable the platform to function. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, fraud detection services, cloud hosting and infrastructure providers, and customer support software vendors. All such providers are contractually bound to process your data only on omgbet's documented instructions, maintain appropriate security standards, and not use your data for any purpose other than providing the service to omgbet.

3.2 Game Providers

Third-party game studios whose titles are available on the omgbet platform — including providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — may receive limited technical data (such as a non-identifiable player session token) necessary to deliver the game. These providers do not receive your full personal profile, financial details, or contact information.

3.3 Legal and Regulatory Obligations

omgbet may disclose personal data to competent authorities, law enforcement agencies, or regulators where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of our players or the public, or enforce our Terms and Conditions.

3.4 Business Transfers

In the event that omgbet undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected users via email or a prominent platform notice prior to any such transfer occurring, and the successor entity will remain bound by the terms of this Policy.

🍪 Cookies & Tracking Technologies

omgbet uses cookies and similar tracking technologies to improve the functionality of the platform, remember your preferences, analyse usage patterns, and detect fraudulent or suspicious activity. A cookie is a small text file placed on your device by your browser when you visit our site.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without severely affecting your ability to use the platform.
• Functional cookies: Used to remember your preferences such as language settings, currency display, and game history so we can personalise your experience on return visits.
• Analytics cookies: Help us understand how players interact with the platform — which pages are most visited, where users drop off, and how performance can be improved. Data collected by analytics cookies is aggregated and does not identify individual users.
• Security and fraud-prevention cookies: Used to detect unusual activity patterns that may indicate fraudulent or unauthorised account access attempts.

4.2 Managing Cookies

You can manage and control cookie settings through your browser's built-in privacy tools. Most browsers allow you to block, delete, or restrict cookies at any time. Please be aware that disabling strictly necessary cookies will impair core functionality of the omgbet platform, including your ability to log in and place bets. Disabling functional or analytics cookies will not prevent you from using the platform but may result in a less personalised experience.

🛡️ Data Security

omgbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the omgbet platform.
• Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in plain text.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Fraud monitoring systems that operate continuously to detect anomalous account activity.

Despite these measures, no method of data transmission or storage over the internet is completely secure. While omgbet takes every reasonable precaution to protect your data, we cannot guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify you as promptly as practicable in accordance with our obligations.

🗂️ Data Retention

omgbet retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, to maintain your account in active status, or to meet our obligations. The general retention periods we apply are as follows:

• Account data and identity documents: Retained for the duration of your active account relationship with omgbet, plus a period of five (5) years following account closure to meet record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction to support financial audit trails and dispute resolution.
• Support communications: Retained for three (3) years from the date of the conversation to enable resolution of follow-up disputes or complaints.
• Marketing consent records: Retained for as long as you hold an omgbet account, or until you withdraw consent, whichever is earlier.
• Technical log data: Typically retained for 12 months on a rolling basis for security and fraud monitoring purposes.

When personal data is no longer required for any of the above purposes, omgbet will securely delete or anonymise it in accordance with our internal data disposal procedures.

✋ Your Privacy Rights

omgbet respects your rights with respect to your personal data. You are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

• Right of access: You may request a copy of the personal data omgbet holds about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request that omgbet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to restriction of processing: You may ask omgbet to limit the way in which we process your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest where you believe your fundamental rights and freedoms override that interest.

omgbet will respond to all valid privacy rights requests within 30 days of receipt. We may need to verify your identity before processing a request to ensure we do not disclose data to an unauthorised party. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request.

🔞 Children & Underage Players

The omgbet platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If omgbet becomes aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. All funds held in an account confirmed to belong to an underage individual will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with omgbet, please contact us immediately at [email protected] so that we can investigate and take the appropriate action.

🔄 Changes to This Policy

omgbet reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material — for example, changes to the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will also notify registered account holders by email or via an in-platform notification prior to the change taking effect.

Your continued use of the omgbet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how omgbet protects your personal information. If you have any questions about this Policy or about the way omgbet handles your data, please do not hesitate to reach out to our support team at [email protected]. All enquiries are handled in Bangladesh Standard Time (BST, UTC+6).